Having trouble signing into your account? You can always reset your password easily by following these steps. If you've tried this and still can't sign in, you may talk to one of our Yahoo Account Specialists.

Clear the cache on supported mobile browsers

Clearing your browser cache fixes a variety of issues that can occur with mobile webpages including pages repeatedly loading or lagging, sign in problems, and images or videos not loading.

Safari for iOS

  1. Launch the iOS Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data.

Chrome for iOS

  1. Launch the Chrome app.
  2. Tap the Menu icon data-cke-saved-src= | tap Settings.
  3. Tap History.
  4. Tap Clear Browsing Data.
  5. Select Cached images and files and Cookies, Site Data.
  6. Tap Clear Browsing Data.

Firefox for Android

  1. Launch the Firefox app.
  2. Tap the Menu icon | Tap Settings.
  3. Tap Clear private data.
  4. Select Cache and Cookies & active logins.
  5. Tap Clear data.

Chrome for Android

  1. Launch the Chrome app.
  2. Tap the Menu icon | tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Select Cached images and files and Cookies and site data.
  6. Tap Clear data.