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My account is sending spam

Receiving spam is one thing. Getting reports of spam coming from your account is another. We know it can be scary, but if your account's been hacked to send spam you can fix it.

Stop your account from sending spam

If your account is sending spam it may have been compromised.

Change your password immediately.

The fastest way to stop spam is to secure your account by creating a new, strong password.

Check your alternate email address

  1. A hacker may have changed your account information, allowing them to access your account again even after you change your password.
  2. Visit your Account Information page.
  3. Click Choose how Yahoo7 contacts you under "Contact Information."
  4. If you don't recognize the email address on file, change the alternate email address.

Review your account

Check your Yahoo7 account for things you don't recognize

Access your Yahoo7 Mail account from a computer and do the following.

Take a look at these other commonly changed Yahoo7 Mail settings:

Check your computer for malware

Malware can corrupt your system and capture sensitive information, like passwords and bank account numbers. There are several anti-malware programs you can find online that detect and remove malware on Macs and PCs. Learn more about protecting your computer in the Yahoo Safety Center.

Restore missing email, IMs, and Contacts

If you're missing emails, IMs, or Contacts, it's possible that you can restore your lost or deleted email and IMs.

You may also be able to recover lost contacts.

Check for forged messages

Forged messages are email that appear to be sent from your email address, but they're actually sent from an entirely different email account. If your Yahoo7 Mail is secure but people are still getting spam that looks like it comes from your address, it's probably a forged, or "spoofed," email.

Email providers can't prevent such forgery, but if fraud is identified, action can be taken.

How to tell if an email is forged

  1. View the full header of the email in question.
  2. From the last Received" line of the full header, take note of the originating IP address.
    - This corresponds with the sender's Internet Service Provider (ISP).
  3. Conduct an IP lookup through a site like to determine which ISP provides the sender with Internet access.
  4. Contact the sender's ISP to request that appropriate action be taken.


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