Search Help

Clear your browser cache and cookies

Fixing problems with Yahoo7 pages is usually as simple as clearing your browser's cache and cookies.

Your browser's cache stores information to help pages load faster. Cookies are small files stored on your computer that save specific information (like passwords and site-specific preferences).

Clear your cookies to fix

  • Sign-in problems (not being able to sign-in, not being able to stay signed-in)
  • Error messages about setting user cookies

Clear your cache to fix

  • Pages that freeze or don't finish loading
  • Outdated pages with old content
  • Online applications (like games) that don't respond

Steps for Yahoo7 supported browsers

Note: If your browser isn't listed below, refer to your browser's support site to learn how to clear your cache and cookies.

Firefox

Verified for version 35

  1. Click Tools three horizontal bars | select History.
  2. Click Clear Recent History.
    - The "Clear Recent History" window appears.
  3. In the "Time range to clear" drop-down menu, select Everything.
  4. Click the down arrow Firefox down arrow next to "Details."
  5. Select:
    • Cookies
    • Cache
    • Active Logins
  6. Click Clear Now.
  7. Restart Firefox.

Chrome

Verified for version 42

  1. Click Customize Chrome Three horizontal lines | select History.
    - The "History" window appears.
  2. Click Clear browsing data.
    - The "Clear browsing data" window appears.
  3. In the "Obliterate the following items from" drop-down menu, select the beginning of time.
  4. Select:
    • Cookies and other site and plug-in data
    • Cached images and files
  5. Click Clear browsing data.
  6. Restart Chrome.

Safari

Verified for Version 8

  1. Click Safari Safari settings icon | select Clear History and Website Data.
  2. In the "Clear" menu, select your desired time frame.
  3. Click Clear History.
  4. Restart Safari.

Internet Explorer

Verified for version 11

  1. Click Tools | select Internet Options.
  2. Under "Browsing history," click Delete.
  3. Select:
    • Temporary Internet files and website files
    • Cookies and website data
  4. Click Delete.
  5. Click OK.
  6. Restart Internet Explorer.

Thank you! Your feedback has successfully been submitted.

Please tell us why you didn't find this helpful.

Send Feedback